Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

The Security Think Tank looks at platformisation, considering questions such as how CISOs can distinguish between a truly integrated platform and 'integration theater, and how to protect unified ...

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For a while now, organisations have been approaching integration and automation separately, setting up teams with different capabilities and tools to integrate systems and automate processes. But that ...

Perplexity Computer is a cloud AI agent that browses the web, creates files, and connects to 400+ tools like Slack and Gmail.

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...